Is Electrical-Supply.net a Manufacturer of the products listed?
Electrical-Supply.net is a manufacturer of metal stampings with over 100 years of experience. We have over 75,000 square ft. of manufacturing space and metal working machinery with press capacity in excess of 300 ton. We own all of our own tooling and can design custom products to your specific print or prototype. We specialize in galvanized, stainless, hot rolled, hot rolled pickled and oiled, and non-ferrous metals.

Electrical-Supply.net Industries is a member of the United States National Electrical Manufacturers Association, Metal Manufacturers Association of America, & BICSI. We will be glad to provide you with a comprehensive list of all our machinery upon request.

What is the return policy for Electrical-Supply.net?
We must be notified of any discrepancies with your order within 10 days. A 25% restocking fee will apply to any returned goods. All returns must be shipped to Electrical-Supply.net, 3700 Sandra Street, Franklin Park, IL, 60131.

What are Electrical-Supply.net's Payment Terms?
Electrical-Supply.net accepts all major credit cards and will be glad to establish credit accounts for qualifying customers.

What are Electrical-Supply.net's credit terms?
Credit terms are net 30 days. Please call us at 1-888-442-7846 to apply for a credit account.

Does Electrical-Supply.net manufacture "custom made" products?
Yes, Electrical-Supply.net manufactures "custom" variations of our standard products or we can design & build tooling for your specific project. Our specialties include metal stamping, wire forming, plastic injection molding, and die casting. Send a sample or print for a free quotation

Does Electrical-Supply.net offer volume discounts?
Yes, volume discounts are available all line items. Please call us toll free at 847-455-0188 to for a quote and lead time on your products.

What are Electrical-Supply.net's Shipping Policies?
All Electrical Supply.net shipments are F.O.B. shipping point. However, if you order over $2000.00 we will pre-pay the freight to your location via a ground carrier.

Why does Electrical-Supply.net have a $25.00 minimum order?
In order to keep our prices low and competitive, we have a minimum order total of $25.00 before shipping.

What are Electrical-Supply.net's business hours??
Electrical-Supply.net is open Monday through Friday from 7:00 am to 5:00 pm central standard time, excluding holidays. However, our website is open for business 24 hours a day, 7 days a week.

What is Electrical-Supply.net's Privacy Policy?
At Electrical-Supply.net we are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best possible service to suit your needs.

What We Collect and Where Do We Collect It?
All users of the site are free to explore most of the site without providing any personal information to Electrical-Supply.net. In other areas of the site you may be asked to provide the following information:

A. If you place an order with your credit card, we gather contact and address information; credit card type, number and expiration date; and an e-mail address.

B. If you request a catalog we will add you to our mailing list for paper catalogs and other special offers.
C. If you opt-in to our e-mail newsletter list, your e-mail address will be added to our list for periodic e-mail newsletters and special offers.

As with most modern web sites, we monitor where users of the site travel throughout the site so that we can develop a better understanding of the areas of greatest interest.

How Does Electrical-Supply.net Use This Information?
A. Navigational
Our web site automatically gathers information about the areas visited by our users. In order to do this, Electrical-Supply.net logs your IP addresses (in other words, the location of your computer on the Internet) for system administration, troubleshooting and to examine overall traffic trends. (For example, IP addresses help us determine the number of people coming from various gateways, such as Google, Yahoo, MSN, and others.) We do not use any of this navigational data on an individual basis. Nor do we share any of this data with outside companies. We do use navigational information in the collective to understand how our users travel around our web site as a group to use the services and see the products that we offer. We collect that information so that Electrical-Supply.net can constantly improve our web site. We may also share this statistical information with our partners or other outside companies, but in doing so; we do not disclose individual names or personal navigational information.

B. Personal
When you place an order with Electrical-Supply.net we will ask you for some information, such as name, address, phone number, and email. When you go to buy an item, additional information, such as your preferred means of payment and your shipping address, will be required. The information gathered is used, by means of placing a "cookie" on your hard drive; to speed up the data-entry process should you revisit our site later and want to make another purchase. Please note, however, that sensitive credit card information is not included in the information stored.

We might, from time to time, use the information provided to send you alerts about upcoming events and promotions and to create general customer profiles. You can -- at any time -- "opt-out" of receiving such communication by sending us an email to info@electrical-supply.net.

Do We Sell Trade or Disclose Your Personal Information?
Electrical-Supply.net does not disclose, share, sell or trade any personal or individual information that it collects to third parties other than in the course of completing a transaction that you have requested or in response to an investigation involving legal matters. While we may provide information regarding site usage to third parties, such as traffic reports and sale information, this information will not include any of your personal information.

We will NEVER disclose your password to anyone. Our password reminder service ensures that forgotten passwords are sent only to the e-mail address entered into our system during the setup of the account.

Cookies
"Cookies" are pieces of data your browser stores on your computer's hard drive. Electrical-Supply.net uses a cookie to customize portions of our site to your preferences. For example, Electrical-Supply.net uses a cookie to identify you as the account holder, and to make sure that only you have access to (for example) your own personal information. This way, you only have to answer those questions once and not every time you make a purchase on the site. The cookie, by itself, does not tell us (or anyone else) who you are, your email address, or anything else personal. You provide that information when you register with Electrical-Supply.net and only Electrical-Supply.net has access to that information and Electrical-Supply.net will not share that information with others except in the course of completing the transaction.

Links
We keep track of links that appear on our site that you may use to exit our site, but we do not keep track of where you go on the World Wide Web. The Web sites you visit may have their own privacy policies or no policy at all. We encourage you to review the privacy policies of ALL web sites before providing them with any of your personal information. Electrical-Supply.net is not responsible for the privacy policies of those sites nor for any cookies those sites may deposit on your hard drive.

About Children
Electrical-Supply.net does a not target child nor does Electrical-Supply.net expect to attract children to its site. Because we are not a children's site, we do not provide most of the privacy measures that are so important for their protection on the Internet. Because of this, we ask that minors do not submit information to Electrical-Supply.net without the express consent and participation of a parent or guardian.

Your Ability to Confirm Information
We provide you with the opportunity to review, update or correct your information that we have on file. Just as you want to make sure that information Electrical-Supply.net has about you is accurate, we want to keep only the most up-to-date information about your account. Therefore, whenever you want to review your information, or believe that your contact or billing information needs updating, you can contact Electrical-Supply.net at service@electrical-supply.net or by calling 847-455-0188

Removing Your Information from Our Records
If for some reason, you want us to remove your credit card and contact information from our database, we will -- after all of your transactions have been completed. All you have to do is send us an email at service@electrical-supply.net or by calling 847-455-0188. Such information, however, is never completely removed from our database archives because we routinely back up our servers for disaster recovery and tax-record purposes.

Disclosures Required Under Law
Electrical-Supply.net will disclose personal information or information collected on about your use of the site in response to valid requests by legal authorities or in order to comply with the legal process.